Shipping policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

All orders will ship within a business week of purchase, UNLESS stated as a preorder. Preorders can take anywhere from 5-6 weeks for fulfilment.

Refused/undeliverable packages will be considered forfeited and will not be refunded or eligible for credit. Please be careful to enter full correct address at checkout.

CUSTOMS

There may be additional charges related to import customs for shipments to the following countries: United Kingdom, Ireland, Albania, Armenia, Belarus, Bosnia and Herzegovina, Finland, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Bouvet Island, Isle of Man, Iceland, Åland Islands, Faroe Islands, Jersey, Kosovo, North Macedonia, Mayotte, Montenegro, Norway, Reunion, Serbia, Switzerland, Svalbard and Jan Mayen, Turkey, Ukraine + North America & South America. FEDEX/DHL will notify the customer and it will be the customer's responsibility to pay these charges. For any questions regarding customs clearance, please contact info@444studios.co for more information/assistance with a shipment.

The addressee shall bear the costs of customs clearance and the payment of any taxes due in accordance with the customs regulations in force in the country of destination, and it is for this reason that the charges arising from the import are not the responsibility of Cold Culture, but it is the customer who must pay the customs duties.

In case the customer refuses to pay such charges, the shipment will be considered as rejected by the customer and therefore will be sent back to our warehouse, refunding the amount of the purchased garments minus the charges derived from the rejection of the goods.

RETURN COSTS

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

All return costs will be responsible for the customer's,